Can't use Web clipper, keeps asking me to login when I am already logged in

Mohamed_Bin_Abdilwal · June 9, 2021, 10:24am

When I try to use the web clipper it says:

Please log in to Remnote to access the Remnote Clipper.

Login

But I am already logged in

_yb · June 9, 2021, 10:33am

hello

I don’t know if it helps, but : you have to log in your web clipper separately from logging in remnote.io.
Actually, it doesn’t matter if you’re connected to remnote.io, you only need to log in the web clipper for it to function. If you didn’t do, this behaviour is normal

Mohamed_Bin_Abdilwal · June 9, 2021, 11:16am

When I get the above message and I press login it takes me to my already logged in remote page.

If I go back to the article and try to clip once more, it prompts me with the same, you have to login message.

_yb · June 9, 2021, 12:04pm

actually you are right I’ve been logged out of the extension, and now, same as you, I’m stuck at the login.

I’ve tried with disconnecting from remnote.io before signing in the extension : that doesn’t work either.
I’m working in chromium based edge

roon11 · June 9, 2021, 4:00pm

I am having the same issue

_yb · June 9, 2021, 7:19pm

popu_ghf · June 10, 2021, 1:09am

Maybe its visions?

Mohamed_Bin_Abdilwal · June 10, 2021, 1:46pm

It’s working for me today.

Did it resolve for you too?

_yb · June 10, 2021, 2:13pm

yep it does work again, perfect

kaiyan_zhang · October 17, 2021, 10:08am

Same problem to me with Vivaldi browser, but fine with Chrome or Edge.

tinncan · October 18, 2021, 2:47am

Even though this post is a few months old, I am experiencing this exact issue right now with Vivaldi. I can’t seem to use it. I tried the clipper on Chrome and it doesn’t seem to work there too.

saad_chraibi · October 18, 2021, 10:10am

It is really unexplainable that, after few months, Remnote can’t resolve this web clipper problem.
The web clipper was among the first available features, and not being able to use IT and not having any answer, feedback or any kind of visibility about this problem from the team is very worrying.

jndrfq · October 20, 2021, 3:46am

unable to clip using edge & chrome for the last 1 month

Sen_Wang · October 24, 2021, 1:42am

Same here. I am using Brave browser

tjfwainwright · October 24, 2021, 1:57am

I can in Brave but not in Chrome now!

Randy_N · October 24, 2021, 4:55pm

Unable to use Remnote Clipper in Chrome. Testing out various apps and the web clipper is important to me but if you can’t even take the time to fix this issue or provide a work around (and after several months of people asking for help), why should I even bother using your app or giving you my money?

Sad thing is all they have to do is add the .com (instead of old .io) site to the extension and it should work just fine.

jndrfq · October 25, 2021, 11:31am

I cannot even access it in brave. Despite in love with this tool i have 2 major problems:

Clipper not working in chrome, edge or brave.
Navigating Back takes me to some error page always !!!

Youniverse77 · October 27, 2021, 3:07pm

also experiencing this problem with chromeTT
hope they can fix this soon

syncretism · October 30, 2021, 3:23pm

Still have the same problem

Using Brave. Redirects me to remnote.io which I am already logged in to.

TaQuangKhoi · October 31, 2021, 2:19pm

New version of RemNote Clipper is released… It has fixed all problems…