Hi
there is a solution to restore my descriptores? or how much time did the option trash it took to charge?
thank youuuuuuuuuuuu
Hey there, sometimes Ctrl + Z (Undo) works if you haven’t done anything else immediately after deleting it. Another option, as you rightly mentioned, is the trash.
How much time you have to recover something from the trash will depend on whether you’re a:
- Free user (up to 12 hours),
- Pro user (up to 14 days), or
- A user that has grandfathered access to pre 1.1 features (up to 14 days).
If you’re a free user, unfortunately, I’m not sure there is a straightforward way now that it’s been more than 12 hours. I’m sure it was an important document though, so I would suggest trying and sending an email to the team for direct assistance.
If you’re one of the other two kinds of users, you should still be able to recover your document from the trash.
Hope this helps.
Hi guys, I have undo some documents, they were big, because it was a full account. It seems that the undo/recoveries from the trash aren’t complete. I’m a free user, but I have done under the 12 hours. Is this possible ? That the recoveries are partial ? And what is this doc called undeleted rem from the datum filled with all the deleted rem but in portals form ?