Import of RemNote JSON backup file keeps crashing browser/desktop app

I’m trying to import a RemNote JSON Backup but it just keeps crashing my browser and desktop app. The folder is 27.3 MB, but I don’t need the entire backup, I really need some (like 4) of the documents found in this export.

Not sure what to do.

Same problem. I’m not able to import JSON exported documents. It never loads (the program crashes).

Thank you for reporting this, we will look into the problem further. Additional info based on this template would be highly beneficial, to reproduce the bug from our end.

Describe the bug
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To Reproduce
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  1. Go to ‘…’
  2. Click on ‘…’
  3. Scroll down to ‘…’
  4. See error

Expected behavior
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Screenshots
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Desktop (please complete the following information):

  • OS: [e.g. iOS]
  • Browser [e.g. chrome, safari]
  • Version [e.g. 22]

Smartphone (please complete the following information):

  • Device: [e.g. iPhone6]
  • OS: [e.g. iOS8.1]
  • Browser [e.g. stock browser, safari]
  • Version [e.g. 22]

Additional context
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