RemNote Clipper Login Error

[puffin]

Hi Saad,

Firstly, happy new year. I hope that you, your family and loved ones are all well and have had a great festive season.

This problem seems to be quite random. Over the Xmas period, for no reason I could detect, the clipper started working. However, this morning, after having been working for a couple of hours, just stopped!

I have written to Gabriela (gabriela@remnote.intercom-mail.com) making the point that there is a problem. I do not know if this will be fixed or when but I would imagine the more people that report it the more likely is some action will take place.

I am sure I am just like others and find the clipper indispensable. Remnote is a great academic tool and coupled with the clipper it is fantastic. So, I will keep my fingers crossed that the problem is resolved.

All the best to everyone. Happy new year. Take care, wear a mask and be safe.

Cheers,

Dave (Puffin)

[TheBlackRussian]

Hey everyone,

same here! I was prompted to login by the RemNote clipper extension, but I get an unending spinner. For some mysterious reasons, I can’t use the clipper anymore.

[cokimon]

I have the same log in problem and when I click on login it takes me to my flashcard queue.
Problem started yesterday.

[saad_chraibi]

@cokimon
I have the same issue.
The web clipper is important to my workflow, when it stops to works, it adds a lot of friction to my work.
The web clipper had already a lot of issues by the past, I don’t understand why it doesn’t work in a consistent way. It is honestly frustrating.

[saad_chraibi]

Having this issue too

[Gabriela.AD]

Thanks for the reports. The issue should be solved now. Please let me know if you are still experiencing it.

–
@puffin That can be tricky to remember. You may want to use the built-in support contact form or send an email to support@remnote.io instead.