I purchased the full version of Remnote ($300) on the 9th of December on the strength of version 1.4 which I loved.
On the same date of the purchase, version 1.5 was released and I’ve had endless issues ever since primarily not being able to access most of my flashcards.
I have been messaging and waiting for Remnote staff to fix the update issues for two weeks now!
whilst my January exams tick ever closer! why release a glitchy update just before January exams!!
The original idea of using remnote was to reduce my exam stress not increase it! With the reliability issues and the fact I just don’t want to use Remnote anymore, I’ve been requesting a full refund of my $300 for around five days ish now with no answer as to when and how I will get my money back!
I’ve sent out a number of different request emails through various different sources (email and through remnote direct) and nothing at all!
So could someone point me in the right direction of how I get my money back so I can stop wasting yet more time chasing Remnote staff around!
cheers Chris
Hi Christopher,
Generally, updates would be first rolled out to alpha and beta tiers after they have been put through intensive internal testing, to both ensure proper implementation as well as to identify and prevent the introduction of new bugs.
However, doing it in a stepwise manner wasn’t technically feasible for the 1.5 Update, due to a migration that was required for the weblinks feature to work. That would’ve resulted in issues being introduced for users who are on multiple servers which aren’t compliant with one another.
On account of this, we did an increased amount of internal testing this time to ensure the update would roll out smoothly. We’ve kept a close eye on reports and did our best to address bugs in a timely manner, such as the spellcheck and paste not replacing text you’ve also reported, for which a fix was published in the 1.5.2 update.
I’ve issued a refund, which should be processed over the following days. 
As we’ve been successfully working together with you throughout this period to solve the issues you were also sadly experiencing, I’ll leave your ticket in the engineers’ queue, for them to continue to provide assistance for the remaining account-specific issue. Our engineers are currently looking into it and going over the backup you graciously provided and will get in touch as soon as they are confident they could provide further troubleshooting steps. 
Kind regards,
Gabriela