June 2022 Update - RemNote 1.8

[RemNoteUserName]

Is the RemNote Desktop App on Windows really near 1GB ?? what’s going on? triples the size after one update?

Initially my app was functioning ok according to this configuration Blank screen since 1.8 update - #19 by RemNoteUserName
albeit it was version 1.7

Then I got curious and reinstalled RemNote to 1.8.3 like suggested here June 2022 Update - RemNote 1.8 - #56 by Karthikk

After logging in, it goes to white screen, syncing, the main account takes forever to sync. So I click my local only knowledge base, still stuck at syncing at the main account, can’t load. So I force close it. After awhile it closes, then suddenly opens again with my local knowledge base now accessible.
Every time I revisit the (main) sync account, the same loop happens.

[JRY]

4 or 5 times larger than Logseq lol

[Ruoxi_Lu]

I still have the problem with mac app. Any recommendations?

[DACHSHH]

Same here!

MAC OS App problem

[piotrj]

For me the sync is still not working.

[Karthikk]

Hey, the integrations are down because we have released a fully new API system. The readwise team might have to update their integration to make it work with ours. We would be happy to support their team if they are willing, but it can only be fixed from their end unfortunately

[Karthikk]

@RemNoteUserName @Ruoxi_Lu @DACHSHH the desktop apps are still a bit buggy, we will be fixing them today (they shouldn’t be using so much resources on your PC after that)

Until then please use the web-app as a temporary solution

[Tim]

Awesome! Thanks for that. Good luck with the work, loving the new update so far. So crisp.

[Nilotpal_Choudhury]

Hi everyone,
I am facing an issue while downloading the new desktop app.
I am not sure if anyone else is facing a similar issue.

Unfortunately, I am getting an issue on Discord and hence, posting here for possible reach out to the Remnote working team @Karthikk .

Understand the challenges with the new update. Wish the team, good luck in setting things right. Hope the team can reflect on the possible drawbacks and plan for future updates in a better manner. For now, lets get the current crisis sorted out… good luck !!

[Mohammed_SayedAhmad]

still have this problem, pls can someone tell me when this is going to get fixed? I have difficult upcoming exams and I can’t study

[Ruslan_Apostolov]

I still cannot sync from the Browser, and i get this pic

[Ruslan_Apostolov]

Sync is definitely not working for me at all. I really hope you fix this problem ASAP

[w.yix]

I didn’t realise that I had to download a new desk app in order to complete the update, because it says the update is downloading in the background, so I had kept working in the old one until today, while it is showing “synced 3 days ago”. I checked this blog today, then got onto the website and got the new app, and found that my past 3-day work didn’t sync onto the website and into the new app. So what should I do with my past 3-day work, and which app should I keep working on? If I use the new app, will it cover my past 3-day work so I cannot sync anymore? Please help.

[RemNoteUserName]

I didn’t realise that I had to download a new desk app in order to complete the update

It is not supposed to be like this. We had to do this because they messed up on the backend.

got onto the website and got the new app, and found that my past 3-day work didn’t sync onto the website and into the new app… which app should I keep working on?

Are you saying your desktop App, after reinstalled to 1.8, does not have your past 3-day work?
Can you see your past 3-day work anywhere?

[w.yix]

@RemNoteUserName

It is not supposed to be like this. We had to do this because they messed up on the backend.

Do you mean for most of us, we just need to wait for the automatic update on the desktop app?

@RemNoteUserName

Are you saying your desktop App, after reinstalled to 1.8, does not have your past 3-day work?
Can you see your past 3-day work anywhere?

No, my past 3-day work can neither be found on the site, nor on the 1.8 (new) version of desktop app, although both of them show they have completed the sync.

Currently, there are two Remnote apps existing on my desktop. My past 3-days work can be found on the old one, which stopped sync, and keeps showing ‘synced 3 days ago’.

Now, I don’t know what should I do. I dare not edit the notes on the old desktop app, because I am afraid it won’t sync; and dare not edit notes on the new one, because I am afraid new actions will cover my past 3-day work, once it starts to sync, and I cannot access to Internet all the time, so edit on site is not a good choice for me.

This update is deadly to me… waiting the team find a solution ASAP, my deadline is on my face….

[RemNoteUserName]

Currently, there are two Remnote apps existing on my desktop. My past 3-days work can be found on the old one, which stopped sync, and keeps showing ‘synced 3 days ago’.

If your work can be found on the old version, your data are stored locally and it’s not hopeless. I think you can keep working within the old version, ignore the new version and the site for now. Confirm this with the RemNote team because it’s my personal experience. Do a full knowledge base backup periodically to make sure all data are local.

When the issue is fixed, your old version should auto-update to new version. And you can delete the other new version.

Alternatively you might want to try this out: Do a Full raw backup in the old version. Create Local Only knowledge base in the latest version. Import the full back up from the old version. If everything is ok, delete the old version. If it goes well you can work in a local only knowledge base in the latest version, with all your data. When the sync issue is fixed, export everything back to the sync account.

This update is deadly to me… waiting the team find a solution ASAP, my deadline is on my face….

I’m sorry to hear that, many users are experiencing the same situation.

Do you mean for most of us, we just need to wait for the automatic update on the desktop app?

I just meant automatic update to new version is what should have happened had there been no issue. Whether it went smoothly like that for most users, I don’t know, probably not considering what I have read around here. I had to install the new version manually.

At first I just installed the new version without touching the existing version. It did not result in two versions of the desktop app like your case, just one version, the 1.8.
After that, out of curiosity, I uninstalled the desktop app, keeping the folder with my knowledge bases and main account. Reinstalled the app to 1.8 to check if there’s anything different.
End result is, after logging in, the 1.8 version did not sync either but I could access all of my work after some glitches, described here June 2022 Update - RemNote 1.8 - #74 by RemNoteUserName

Note that all of my work are in Local Only knowledge bases.
Right now my desktop app has auto-updated to 1.8.5 and the main account still can’t sync.

[Karthikk]

Could you try using the web app? Downloading manually from remnote.com/download might work for you too.

[Karthikk]

Hey, thanks for the kind words and the support. Could you try again and see if the download is working for you at remnote.com/download

[Karthikk]

Hey, could you try this:

1. Take a backup of your old desktop app
2. Import that into the web-app at remnote.com as a new synced KB
3. This should sync to your new desktop app as soon as sync is working for you

(Also if you have already opened a support token, please get back to us there)

[w.yix]

Thank you! It works. Now I am fully synced.